Account: your Sign in with Apple ID or phone number (WeChat ID only in mainland China), plus the nickname and photo you set.
Pet records: name, species, birthday, weight, vaccine and deworming dates, vet notes, lab values and photos. Voice notes you choose to record are up to 30 seconds, and we only ask for the microphone when you record one.
AI pet clips: the photo and description you choose are uploaded to generate the clip. The finished video is saved to your account.
Custom 3D look: the pet photo you choose is uploaded to draw a chibi portrait and deleted right after. We keep the portrait and the 3D model made from it until you delete your account.
Purchases: transaction IDs for Pro and one-time purchases, used to confirm payment and restore purchases. We never see your card or Apple Account details.
Device and security: sign-in times, device type and app version, used to prevent abuse and fix problems.
Usage and errors: which features you use (for example whether you added a pet or made a 3D look, never the contents of your records), error reports when the app fails, and a random install ID created on your device, used to improve the app and fix problems.
We don't collect human medical records, we don't include ad SDKs, and we don't track you across apps.
2. How we use it
To sync your pet records, send reminders by date, generate the AI clips you ask for, confirm purchases and keep your account secure.
We never sell your personal information or use it for medical consultations or to market medication.
3. Who we share it with
Alibaba Cloud: records and files are stored on its servers in China. For AI clips, the photo and description are sent to its video generation service only to make that clip. For custom 3D looks, the photo and portrait are sent to its image and 3D generation services only to make that look. Phone verification codes are sent through its SMS service.
Apple: Sign in with Apple and In-App Purchase.
Tencent WeChat: only if you choose WeChat sign-in (mainland China).
Apart from these services and what the law requires, we don't share your information with anyone else.
4. Where it is stored and for how long
Your information is stored on servers in China, with a copy on your phone so reminders work offline. Records and clips are kept until you delete them or your account.
If you use the app outside mainland China, your information is transferred to and processed in China.
5. Your choices
In "Me", you can view and edit records, delete everything for a pet, sign out or delete your account. After deletion, cloud data is removed within a reasonable period and can't be recovered.
To access, correct or delete your information, you can also contact us through our website.
6. Children
If you are under 14, or under the minimum age where you live, please use the app with a parent's or guardian's consent.